Blackburn, United Kingdom
Northern Customer Services Manager at Liberata
Outsourcing/Offshoring
Education
PRINCE2 2013 — 2013
PRINCE2, Project Management, Pass
CIPS 2011 — 2013
Bachelor’s Degree, Purchasing, Procurement/Acquisitions and Contracts Management, Pass
Blackburn College, Lancashire 1997 — 1999
GNVQ and A Level, Leisure and Tourism and A Level Marketing, A* - B
St Bede's Roman Catholic High School 1992 — 1997
High School, All relevant GCSE's, A* - B
Experience
Liberata April 2014 - Present
Department for Business, Innovation and Skills - Skills Funding Agency October 2012 - April 2014
Department for Work and Pensions (DWP) October 2012 - April 2014
Department for Work and Pensions (DWP) October 2010 - October 2012
Department for Work and Pensions (DWP) October 2007 - October 2010
Department for Work and Pensions (DWP) April 2005 - October 2007
Department for Work and Pensions (DWP) September 2001 - April 2005
Skills
Budgets, Procurement, Microsoft Office, Strategic Planning, Project Resourcing, Training, Management, Project Delivery, Team Building, Data Analysis, Public Relations, Process Improvement, Business Intelligence, Contract Negotiation, Human Resources, Forecasting, Strategy, Change Management, Coaching, Project Management, Business Strategy, Lean Thinking, t, CRM Databases, Outsourcing, Risk Management, Quality Assurance, Lean Six Sigma, Team Leadership, Lean Operations, Problem Solving, Government Procurement, Business Development, Community Outreach, Service Delivery, Customer Service, Networking, Performance Management, Scrum, Leadership Development, Team Management, Quality Management, PRINCE2, Call Centers, Business Process..., Government, Leadership, Real Time Monitoring, CRM, Lean Management