Glasgow, United Kingdom
Solutions Architect Genius PPT Ltd
Outsourcing/Offshoring
Education
University of Strathclyde - Operational Research (BA Hons) 1998 — 2002
BA Hons, Operational Research
PRINCE2 Practitioner
Experience
Genius PPT Ltd May 2010 - Present
Avance Group February 2009 - May 2010
Avance Group June 2006 - February 2009
Avance Group June 2004 - June 2006
AT&T June 2003 - May 2004
BCW Group Plc May 2000 - May 2003
Skills
Strategy, Telemarketing, Service Delivery, Business Intelligence, Vendor Management, Operations Management, PRINCE2, MIS, Dialers, BPO, Coaching, Team Leadership, Business Process..., Inbound Marketing, Outsourcing, Contact Centers, Risk Management, Call Centers, Sales Management, Call Logging, Account Management, Workforce Management, Change Management, Business Transformation, Sales, Business Process Mapping, Team Management, CRM, Offshoring, Business Strategy, Business Analysis, Customer Experience, Management, Performance Management, Six Sigma, Customer Retention, Negotiation, Stakeholder Management, Process Improvement, IVR, Genesys, Leases, Telecommunications, Customer Service, New Business Development, Business Development, Outsourcing Management, Project Management, ACD, Call Center