Slough, United Kingdom
Insurance and Membership Officer at Federation of (Ophthalmic and Dispensing) Opticians
Insurance
Education
East Berkshire College 1994 — 1996
A Level, English Literature (British and Commonwealth) and Communication Studies, C
Churchmead Secondary School, Datchet, Berkshire 1990 — 1994
Experience
Federation of (Ophthalmic and Dispensing) Opticians June 2013 - Present
British Airways January 2013 - May 2013
Bucks and Berks Recruitment October 2012 - November 2012
The Listening Company December 2011 - September 2012
AEGON Direct Marketing Services Europe Ltd (AEGON N.V.) September 2005 - December 2011
London & Quadrant October 2004 - September 2005
Skills
Contact Centers, FOS, Product Development, Customer Experience, Data Analysis, Troubleshooting, Accountability, Team Management, Complaint Investigations, Claims Investigations, Analysis, Microsoft Office, Integrity, Coaching, Complaint Management, Root Cause Analysis, Call Centers, Coaching Staff, Customer Service, Product Complaints, Performance Improvement, Microsoft Excel, Anti Money Laundering, Customer Returns, FSA, Housing Associations, Dispute Settlement, Website Updating, Training, Data Protection Act, Quality Assurance, Amazon, Training Delivery, Team Leadership, Telemarketing, Employee Training, Supervising, False Claims, Solvency II, Personal Effectiveness, Financial Reporting, Product Compliance, Microsoft Word, Outlook, Letter Writing, Risk Management, Constructive Feedback, Customer Retention, TCF, Claims Handling