London, United Kingdom
Operations Manager at Annodata Ltd
Facilities Services
Education
Tottenham College 2011 — 2011
Merton College 2010 — 2011
NVQ Level 3 In Management, Facilities Planning and Management, 7 Credits
Cheshunt 1979 — 1984
Experience
Annodata Ltd July 2013 - Present
hyphen Recruitment Outsourcing April 2012 - September 2012
Pitney Bowes Management Services March 2004 - June 2011
Skills
Service Management, Targets, Project Planning, Outsourcing, Team Building, Customer Experience, Sla, Service Delivery, Key Performance..., Logistics, Stakeholder Management, Customer Service..., Transition Management, Call Centers, Coaching, Volunteer Management, Management, Leadership, Business Process..., Workforce Management, Service Level Agreements, Procurement, Facilities Operations, CRM, Performance Management, Team Leadership, Strategic Planning, Training, Process Management, Contingency Planning, BPO, Transportation, Service Desk, Customer Satisfaction, Process Improvement, Team Management, Fleet Operations, Customer Retention, Operations Management, Schedules, Staff Development, Service Delivery..., Colleague Development, Operational Excellence, Customer Service, Change Management, Contact Centers, Facilities Management, Mentoring, Fleet Management