London, United Kingdom
Experienced, versatile, driven and bilingual Product and Customer Service Manager.
Entertainment
Education
Höhere Handelsschule Hamburg-Bergedorf, Germany 1991 — 1995
Equivalent to A-Levels, Business Administration and Management, General
Handelsschule Hamburg-Bergedorf, Germany 1988 — 1991
Equivalent to GSCEs, Business Administration and Management, General
Experience
Disney Interactive January 2015 - Present
Disney Interactive January 2014 - December 2014
Disney Interactive August 2012 - December 2013
Disney Interactive May 2011 - July 2012
Key To Play January 2010 - March 2010
Key To Play January 2009 - January 2010
Jagex Ltd. June 2008 - December 2008
GOA Games Ltd. June 2007 - May 2008
GOA Games Ltd. November 2006 - June 2007
Wicked Magazin February 1996 - October 2006
Skills
Customer Retention, Customer Service, CRM, Change Management, Customer Acquisition, Account Management, Customer Experience, Project Management, Social Media Marketing, Casual Games, Tableau, MMORPG, Confluence, Monetization, RightNow, Microsoft Office, Performance Management, Quality Assurance, Zendesk, Localization, Kayako, Process Improvement, Team Leadership, Management, Product Management, Content Management, Omniture, Start-ups, Social Games, Online Gaming, Mobile Games, Video Games, COPPA, Team Management, Salesforce.com, Vendor Management, Community Management, Customer Satisfaction, MMO, Business Development, Drupal, Leadership, Console Games, Computer Games, Google Analytics, Strategic Planning, JIRA, Safe Harbor, Social Media, Operations Management