London, Greater London, United Kingdom
Learning and Development Manager at Crawford & Company
Human Resources
Education
Queen's College Mallorca 1980 — 1991
Experience
Crawford & Company June 2014 - Present
Battersea Dogs & Cats Home February 2014 - June 2014
Direct Line Group (formerly RBS Insurance) September 2002 - December 2013
Direct Line Group (Churchill Insurance) November 1996 - September 2002
Allied Domecq May 1994 - October 1996
Allied Domecq April 1992 - May 1994
Skills
Soft Skills, Talent Management, Microsoft Word, Training, Microsoft Excel, Insurance, Performance Management, SuccessFactors, Call Centers, Training Delivery, Training Programme..., High Organizational..., Training Needs Analysis, 360 Feedback, Workshop Facilitation, Employee Training, Contact Centers, Customer Experience, Sales, Proofreading, Team Leadership, Salesforce.com, CIPD qualified, Management Development, Team Management, Leadership Development, Personal Development, Customer Service..., HR Transformation, Employee Relations, Coaching, Blended Learning, Training Facilitation, Salesforce Training, E-Learning, Stakeholder Management, Human Resources, Customer Satisfaction, Change Management, Team Building, Process Improvement, Employee Engagement, Management, Customer Service, Project Delivery, Project Management, Performance Improvement