Stevenage, United Kingdom
Junior Technical Services Analyst at Civica
Information Technology and Services
Education
Barnfield Technology College 2013 — 2014
Level 3 Certificate in ICT Systems and Principles, Information Technology, Total 4 Modules 1 x Merit 3 x Pass
Barnfield Technology College 2013 — 2014
Level 3 Diploma in ICT Professional Competence, Information Technology, 8 x Modules 8 x Pass
Barnfield Technology College 2012 — 2013
Intermediate Level Apprenticeship in IT Software Web & Telecoms Professionals, Information Technology, Pass
Barnfield Technology College 2012 — 2013
Cisco IT Essentials: PC Hardware and Software, Information Technology, Pass
Barnfield Technology College 2012 — 2013
Level 2 Diploma in ICT Professional Competence, Information Technology, 7 x Modules 7 x Pass
Barnfield Technology College 2012 — 2013
Level 2 Award in ICT Systems and Principles, Information Technology, 5 x Modules 1 x Destinction 1 x Merit 3 x Pass
Luton Adult Learning 2012 — 2012
Apprenticeship Health and Safety Assignment 2012, Occupational Safety and Health Technology/Technician, Pass
Samuel Whitbread Community College 2009 — 2012
GCSE Religious Studies B, Religious Education, C
Samuel Whitbread Community College 2009 — 2012
OCR Level 2 National Award in Science, Pass
Samuel Whitbread Community College 2009 — 2012
GCSE Media Studies, Communication and Media Studies, C
Experience
Civica March 2015 - Present
Civica January 2014 - March 2015
Civica September 2012 - January 2014
Skills
Windows 7, Public Speaking, Active Directory, Enterprise Software, Team Leadership, Information Technology, Social Media, Dell Computers, Wyse, Microsoft Office, Microsoft Excel, Microsoft SQL Server, Pre-sales, Dell Workstations, System Center, Research, Teamwork, HP, Windows 8.1, Account Management, Service Delivery, IT Service Management, IT Outsourcing, Testing, Technical Support, Windows, Office 365, Team Management, WSUS, Technical Training, Windows 8, Software Implementation, Networking, Software Installation, Troubleshooting, Windows Server, Technical Leadership, ITIL Process, Hardware, SCCM, Customer Service, Management, Project Implementation, Managed Services