Cagliari Area, Italy
Customer Care Commercial Manager presso Sky Italia
Entertainment
Education
MIP-Politecnico Di Milano 2012 — 2013
Service Operation Management Course (MIP), 90/110
SDA Bocconi 2009 — 2009
People Management Course
PROFINGEST 1999 — 2000
Master of Business Administration (MBA), PROFINGEST
LUISS Business School 1999 — 1999
General Management Course
UNIVERSITY OF SASSARI 1992 — 1998
Law Degree, Giurisprudenza, 106/110
Experience
Sky Italia July 2013 - Present
Sky Italia July 2012 - Present
Sky Italia March 2010 - Present
Sky Italia November 2007 - March 2010
Comdata SpA November 2006 - November 2007
Skills
Outsourcing, Call Center, Customer Experience, Consulenza HR, Call Centers, Call center, Coaching, Internal Communications, Gestione dei talenti, Organizational Design, Human Resources, Succession Planning, Business plan, Management Consulting, Management, Start-ups, Diritto del lavoro, Assessment Center, Team Management, Customer retention, Team Leadership, Training, Personnel Management, Employee Relations, Customer Retention, Industrial Relations, Formazione, Employer Branding, Compensation & Benefit, Employee Engagement, Performance Management, Change Management, Risorse umane, Organizational..., Gestione delle..., CRM, Employment Law, Talent Management, Strategy, Customer experience, Team Building, Consulenza manageriale, Start-up, Change management, Deferred Compensation, Gestione team, Business Planning, HR Consulting, Recruiting, HR Policies