Naples Area, Italy
Contact Center director, CRM, Direct Channels Sales Manager, Customer Experience manager
Leisure, Travel & Tourism
Education
SDA Bocconi 2008 — 2008
Banking Business, Banking Techniques
Max Formisano TCC Roma 2005 — 2005
Studio Paneforte Rome 2005 — 2005
SDA Bocconi 2003 — 2003
Technology architectures and solutions for CRM and customer intelligence
Studio Gallinari Roma 2002 — 2002
Human resource management training course
University of Rome 'La Sapienza'
Experience
MSC Crociere February 2013 - Present
Diners Club Italia December 2010 - January 2013
CheBanca! S.p.A - Gruppo Mediobanca September 2009 - January 2011
CheBanca! S.p.A - Gruppo Mediobanca October 2007 - September 2009
Sitel August 2006 - 2007
892892 ll Numero Italia, INFONXX November 2005 - August 2006
RBS SPA October 1998 - October 2005
RBS SPA October 1998 - October 2005
Skills
Training, Team Building, Leadership, Human Resources, Gestione vendite, Team leadership, Business Development, Financial Services, Project planning, Soddisfazione del..., Formazione, Sales, Budgets, Lavoro di squadra, Outsourcing, Marketing, Credit Cards, Sales Management, Networking, Management, Project Management, Vendite, Telecommunications, Call center, Business Analysis, New Business Development, Project Planning, Risorse umane, CRM, Customer Service, Team building, Customer Satisfaction, Start-ups, New business development, English, Bilanci di previsione, Project management, Analisi aziendale, Team Management, Teamwork, Telecomunicazioni, Italian, Call Centers, Start-up, Banking, Team Leadership, Business development, Gestione team, Assistenza clienti