Ireland
Customer Solutions Specialist at PayPal
Information Technology and Services
Education
Faculdade Cathedral 2003 — 2003
Bachelor of Pharmacy (B.Pharm.) - Incomplete
Univali 1993 — 1995
High School Diploma
Fayal School 1989 — 1992
Middle School
Sao Jose School 1984 — 1988
Fundamental School
Experience
PayPal February 2014 - Present
Hewlett-Packard (CPL) March 2011 - February 2014
Hewlett-Packard (CPL) August 2010 - March 2011
Mochabeans Coffee Shop November 2009 - August 2010
Civicmedia Ireland January 2008 - October 2009
RGIS February 2008 - October 2008
PAB Travel & Tours December 2007 - January 2008
CVC Brasil April 2004 - November 2007
Grupo Bandeirantes de Comunicação - TV Caburai March 2002 - March 2004
Radio 94 FM August 2003 - January 2004
Skills
Effective Communication., Technical Support, Training, Networking, Coaching Training., Project Planning, Software Installation, Solution Focused, Operating Systems, Troubleshooting, Windows XP Pro, Incident Outage..., Citrix, Listening skills., Customer Service, Exceptionally Organized, Microsoft Exchange, Call Centers, Support Analysts, Coaching, Management, Multi Tasking, Windows 7, Incident Management, Security, System Administration, Customer Satisfaction, Service Delivery, XP, Time Management, HP, Communicating with..., Help Desk Support, Telephone skills:..., Strong attention to..., SharePoint, Project Management, Active Directory, Computer Hardware, Sla, Microsoft Excel, Team Leadership, IT Service Management, Fast Learner, Paypal Integration, Time Management., VPN, Software Documentation, ITIL, Team Management