Ireland
Head of Customer Operations Telesales & Retention (TSAR)
Telecommunications
Education
Irish Times Training 2015 — 2015
Certificate, Digital Marketing, Certificate
Dublin Business School 2012 — 2013
Strategic Contact Centre Management L9, Strategic Contact Centre Management Hetac L9, HETAC Level 9
College of Marketing & Design 1990 — 1994
Graduate to The Marketing Institute of Ireland (Grad MMII), Marketing
St Kevins CBS 1978 — 1983
leaving cert
Experience
Vodafone June 2011 - Present
Vodafone Ireland April 2010 - May 2011
Vodafone Ireland December 2009 - December 2010
Vodafone Ireland September 2009 - December 2009
BT January 2009 - September 2009
BT Ireland April 2006 - January 2009
BT 2002 - 2006
Esat Business 2001 - 2002
Formus Broadband 2000 - 2001
Skills
VoIP, Salesforce.com, Direct Sales, Unified Communications, Retail, Sales, Telemarketing, Customer Experience, Product Management, Vendor Management, Mobile Technology, Solution Selling, Enterprise Software, Telecommunications, Customer Lifecycle..., Go-to-market Strategy, Broadband, Leadership, Team Leadership, Team Management, Sales Management, Wireless, Channel Partners, Sales Process, Contract Negotiation, Social Skills, Marketing Strategy, Contact Centers, Telephony, Customer Retention, Marketing, Forecasting, Strategic Partnerships, Business Planning, Call Centers, Product Marketing, Key Account Management, Managed Services, Outsourcing, Account Management, B2B, New Business Development, IP, Selling, Management, Customer Satisfaction, CRM, Sales Operations, Mobile Communications, Mobile Devices