Ireland
IT Service Desk Superviser at Dublin City University
Higher Education
Education
Trinity College, Dublin 2012 — 2014
Bachelor of Science (BS), Information Systems, 2.1
Trinity College, Dublin 2010 — 2012
Diploma in Information Systems, Information Systems, First
I.T. Tallaght 1992 — 1995
Diploma in Marketing & Languages (French/German), Marketing
Beneavin College 1987 — 1992
Experience
Dublin City University November 2014 - Present
Dublin City University April 2004 - November 2014
Hewlett-Packard June 2003 - April 2004
Helix Health January 2003 - May 2003
Skills
IIS, Bomgar, Metrics, IT Service Management, Information Systems, Remote Desktop, Access, Networking, Operating Systems, Databases, Windows XP, Team-oriented, Active Directory, Web Development, Adobe Connect, Presentations, Web Content, XP, Team Leadership, VLE administration, System Administration, Incident Management, Hyper-V, Windows Server 2012, Enterprise Architecture, Servers, Video Conferencing, Java, Virtualization, Windows Server, Moodle, Microsoft SQL Server, Linux, IT Transformation, LDAP, Knowledge-based Systems, Service Desk, Vidyo, TOGAF, Teamwork, Telephony, Visual Basic, MySQL, Windows 7, Computer Hardware, TCP/IP, PHP, Singing, Network Administration, VB.NET