Ireland
PayPal
Banking
Education
Queens University Belfast 2000 — 2005
Bachelor of Arts (B.A.), Degree Social Sciences 2:1, 2:1 Hons
Online Distance Learning 2013 — 2013
Diploma, Operations Management
Belfast Metropolitan, College of Business 1996 — 1998
National Cert, Business, Finance & Marketing, Distinction
Institute of leadership & Management 2009 — 2010
City & Guilds, Effective Management
Experience
PayPal November 2013 - Present
Coracall, South Africa (BPO) July 2013 - October 2013
Teleperformance UK (BPO) December 2011 - July 2013
Firstsource Solutions UK (BPO) August 2008 - December 2011
The Irish News July 1998 - June 2008
Skills
Employee Engagement, Telemarketing, Talent Acquisition, Call center start-up, Service Delivery, Workforce Management, Selling, Call Centers, B2B, CRM, Outsourcing, Recruiting, Business Process..., Management, Sourcing, Leadership, Customer Retention, Interviews, Team Building, Call Center, Customer Service, Advertising, Lead Generation, Contact Centers, Telecommunications, Account Management, Sales Operations, Performance Management, Change Management, BPO, Team Management, Time Management, Teamwork, Operations Management, Business Development, Strategy, Business Intelligence, Customer Experience, Human Resources, Call Center Development, Employee Training, Coaching, Customer Satisfaction, Training, Team Leadership, Sales, Vendor Management, Technical Recruiting