Ireland
IT Support Engineer at Westbourne Global Services
Information Technology and Services
Education
GTI - Gabinete de Técnico de Apoio ao Investimento 2002 — 2004
Technical Certificate, Administrative Techniques, 12th grade
Edival Portugal (INTERNSHIP IN WORKPLACE for GTI) 2002 — 2004
Internship, Administrative and Office techniques, 12th grade
Experience
Westbourne I.T. Global Services February 2014 - Present
VCE, the Virtual Computing Environment Company April 2013 - November 2013
Marriott International February 2013 - April 2013
Atos January 2012 - December 2012
IBM Global Business Services January 2011 - December 2011
Freelancer / Animação Socio Cultural e Artes Circenses January 2004 - June 2011
Grupo O Feliz June 2010 - December 2010
Skills
Team Management, iLife, Help Desk Support, Adobe Photoshop, Microsoft Office, BMC Remedy, Pure, GDS, Cloud Computing, SalesForce, Tracker, Mac OS X, OSMQ, SAGE Infologia, MGS, Troubleshooting, VMware, Triage, ILOG, Customer Service, Windows XP, Qtool, Windows Server, Internet Explorer, RSA SecurID, iWork, SPARC, Virtualization, Soft Skills, Assist, Operating Systems, Windows 7, Log Analysis, Microsoft CRM, Information Technology, Active Directory, Foreign Languages, Management, Technical Support, SAP CRM, Siebel, Primavera Software