Ireland
Desktop Support.
Information Technology and Services
Education
Ashfield College, Sandyford Rd, Ashfield College, Main Street, Templeogue, Dublin 6W 2005 — 2007
System Administrator, Networking, and LAN/WAN Management
Jagannath University 2001 — 2005
Bachelor of Arts (B.A.)
Experience
H&R Block - Global Technology Center July 2015 - Present
SAP Ireland/CPL May 2013 - June 2015
IBM/CPL March 2011 - April 2013
HP/CPL May 2008 - February 2011
Skills
Servers, IT Management, Networking, Network Administration, Software Documentation, IT Service Management, VPN, DHCP, Management, IT Outsourcing, Microsoft Exchange, Citrix, Software Installation, Windows Server, Sla, Security, Business Analysis, BMC Remedy, HP, Cisco Technologies, System Administration, Computer Hardware, Outsourcing, Lotus Notes, Incident Management, VMware, Disaster Recovery, Technical Support, Team Leadership, Business Process, Windows 7, Service Management, Data Center, Help Desk Support, IT Strategy, Operating Systems, Team Management, Troubleshooting, Service Delivery, Vendor Management, XP, Service Desk, IT Operations, Change Management, Hardware, SCCM, Active Directory, ITIL, Call Centers, Blackberry Enterprise...