Ireland
Head of Business Change Customer Services Transformation at AIB
Banking
Education
University College Dublin 2014 — 2016
Master of Science (MSc), Logistics, Materials, and Supply Chain Management
Advance Learning Interactive Systems Online 2013 — 2013
Diploma in Customer Service, Customer Service Management
Holy Family Community School 1997 — 2002
Experience
AIB September 2014 - Present
AIB July 2013 - August 2014
AIB January 2011 - June 2013
AIB August 2007 - January 2011
AIB January 2005 - August 2007
AIB November 2002 - January 2005
Skills
Capacity Planning, Internal Controls, Team Leadership, Customer Experience, Operational Risk, Team-oriented, Lean Operations, Management, Team Building, Operating Budgets, Competency Based..., Debt Management, Project Management, Conflict Management, Conflict Resolution, Banking, Interview Skills, Stakeholder Management, Operational Risk..., Staff Development, Business Process..., Lean Tools, Business Transformation, Business Analysis, Complaint Management, Outstanding..., Highly motivated..., Project Delivery, Customer Service, Change Management, Business Process Mapping, Interview Preparation, Activity Based Costing, Service Level Agreements, Operations Management, Interviews, Operational Planning, Budgets, Six Sigma, Risk Management, Operational Excellence, Interviewing Skills, Staff..., Customer Support, Demand Management, Demand Planning, Team Management, Leadership, Program Management, Retail Banking