Ireland
Customer Engagement Centre Manager at SalesSense International Ltd
Outsourcing/Offshoring
Education
.
Dundalk
Experience
SalesSense International Ltd September 2014 - Present
Teleperformance January 2013 - August 2014
Vodafone Ireland April 2010 - December 2012
Vodafone Ireland 2001 - 2010
Vodafone Ireland 1999 - 2001
Skills
Business Process..., Outsourcing, Account Management, Managing Key Accounts, Workforce Management, Offshoring, Leading Change, Performance Management, Customer Satisfaction, Recruiting, CRM, Training, BPO, Call Centers, Managed Services, Management, Employee Engagement, Contact Centers, Call Center, Operations Management, SLA, Time Management, Sales, Team Management, Service Delivery, Customer Experience, People Management, Coaching, Vendor Management, Team Leadership, Succession Planning, Cross-functional Team..., Process Improvement, Telecommunications, Project Delivery, Customer Service, Leadership, Mobile Devices, Stakeholder Management, Budgets, Change Management, Business Development, Customer Retention, Strategy, Sla