Ireland
Service Delivery Manager Almac Group
Information Technology and Services
Education
Archbishop Williams RC School 1981 — 1986
Experience
Almac Group July 2010 - Present
Quinn Direct Insurance September 2008 - May 2010
Virgin Media April 2006 - June 2008
Virginmedia 2003 - 2008
Skills
Outsourcing, IT Strategy, Active Directory, Operations Management, Service Delivery, Quality Assurance, ITIL, Service Management, Windows 7, Requirements Analysis, Telecommunications, Help Desk Support, IT Management, Business Analysis, IT Service Management, Analysis, Customer Experience, Team Management, Project Delivery, Configuration Management, CRM, Service Desk Management, Testing, Technical Support, Management, Program Management, Blackberry Enterprise..., Leadership, Performance Management, Resource Management, Business Process, Troubleshooting, Service Improvement, Problem Management, Information Technology, Visio, Service Desk, ITIL Certified, SharePoint, Business Process..., Release Management, Requirements Gathering, Change Management, Vendor Management, Incident Management, IT Operations, Access, Process Improvement, Team Building, Team Leadership