Ireland
Instructional Designer at Novartis
Internet
Education
NUI Galway 2013 — 2017
Bachelor's degree, Workforce Development and Training
Internal Training 2012 — 2012
Certificate, Lean Six Sigma Yellow Belt
Communications Management Institute - Ireland 2011 — 2011
Diploma (Level 6), Event Management
Internal Training 2011 — 2011
n/a, Curriculum Design
Internal Training 2008 — 2008
n/a, Train the Trainer
ITC 2003 — 2003
TEFL Certificate, Teach English as a Foreign Language
West Ottawa High School 1991 — 1995
n/a, General
Experience
Novartis May 2015 - Present
eBay Inc May 2013 - March 2015
eBay April 2006 - May 2013
Auto Europe April 2005 - April 2006
Pfizer (Wyeth) December 2004 - April 2005
Skills
Team Building, PowerPoint, Customer Satisfaction, Technical Training, Knowledge Management, Analysis, Negotiation, Vendor Management, Business Analysis, Customer Service, Content Management, Time Management, Online Marketing, Operations Management, Instructional Design, Workforce Management, Team Leadership, Customer Retention, Social Media Marketing, Voice of the Customer, Social Media, Email Marketing, Quality, Networking, Performance Measurement, Six Sigma, Strategic Communications, Online Advertising, Outlook, Business Development, Coaching, Microsoft Excel, Social Networking, Customer Support, Microsoft Office, English, E-commerce, Salesforce.com, New Business Development, Training Delivery, SEO, Project Management, Product Knowledge, Call Center, Training Needs Analysis, Customer Experience, Sales, Teamwork, Quality Assurance