Ireland
Multilingual Team Manager at Convergys
Outsourcing/Offshoring
Education
Institute of Art, Design & Technology Dun Laoghaire. 2006 — 2009
Bachelor of Arts (B.A.), Business Studies & Arts Management
Experience
Convergys March 2014 - Present
Stream Global Services June 2010 - January 2014
Found Agency June 2009 - October 2009
Imagine Marketing May 2006 - May 2008
Irish Rail March 2007 - November 2007
Skills
Market Research, Development Of Employees, Account Management, Data Analysis, Team Building, Workforce Management, Marketing, Problem Solving, Performance Appraisal, Inter-personal, Customer Experience, Event Planning, Teamwork, Service Delivery, Analysis, Telecommunications, Customer Service, Training Delivery, CRM, Marketing Communications, Interviews, Customer Satisfaction, Marketing Strategy, Sales, Time Management, Event Management, Team Management, People Skills, Technical Support, Training, Marketing Research, Call Center, Performance Management, Coaching, BPO, Customer Support, Employee Management, Contact Centers, Team Leadership, Microsoft Office, Recruiting, Call Center Development, Leadership, Project Planning, Management, Creative Strategy, Call Centers, Public Relations, Communication, Microsoft Excel