Ireland
DFS (Dell Financial Services)
Financial Services
Education
The Open University 2012 — 2015
Psychology
Carol Hogan and Associates 2009 — 2010
Certificate in Instructional Design, Training and Devlopment, Distinction
Irish Institue of Training and Development 2003 — 2005
Degree, Training, HRD, Competency Training, Conflict management
IPD 2002 — 2003
Certificate, HR
Experience
Dell December 2012 - Present
eircom May 2012 - November 2012
Pfizer June 2004 - June 2011
Ivax Pharmaceuticals June 1994 - June 2004
Skills
Ticketing Software, Report Writing, Soft Skills Training, Soft Skills, Instructor-led Training, E-Learning, ISO 20000, E-learning, Employee Training, SharePoint, Team Building, Pharmaceutical Industry, Ticketing Systems, Finance, Technical Training, Instructional Design, Sop, Auditing, Training & Development, Customer Service, Validation, Conflict Management, Management Development, Organizational Learning, Training Consulatant, Documentation, Trainer Skills, Management, Software Documentation, Document Management, Documentations, Customer Care, SOP, Time Management, Telecommunications, Leadership Development, CDD, Performance Management, Training, FDA, Compliance, ITIL, GMP, AML, Quality Control, Training Delivery, Coaching, Training Documentation