Ireland
Enterprise Transition Manager at Vodafone
Telecommunications
Education
BCS The Chartered Institute for IT 2014 — 2014
ITIL Foundation Exam
Dublin Institute of Technology 2001 — 2005
BSc Retail & Services Management, Management, Finance, Strategy, Economics, Organisational Behaviour, Retail Operations, Service Mgmt
APMG-International
PRINCE2 Practioner, Project Management
Experience
Vodafone Ireland March 2012 - Present
Vodafone Ireland July 2011 - May 2012
Vodafone Ireland July 2010 - September 2011
Vodafone Ireland January 2010 - July 2010
Vodafone Ireland May 2004 - November 2009
Skills
Business Process..., VoIP, Telecommunications, Customer Service, Wireless, Customer Experience, Business Development, Leadership, Call Centers, Customer Retention, Stakeholder Management, Team Leadership, Mobile Communications, Unified Communications, Change Management, Process Improvement, Key Account Management, Operations Management, Networking, Enterprise Software, Direct Sales, Managed Services, Broadband, Outsourcing, Product Management, Strategy, Six Sigma, Project Planning, Performance Management, Project Management, Sales Operations, Program Management, Mobile Technology, Mobile Devices, Contact Centers, Customer Satisfaction, Solution Selling, Account Management, CRM, Service Delivery, Call Center, Cross-functional Team..., Sales, Coaching, New Business Development, Team Management, Marketing, Vendor Management, Business Analysis, Management