Ireland
Business Analyst
Information Technology and Services
Education
Faculdade de Ciências e Tecnologia de Coimbra 2002 — 2010
Engineer's Degree, Electrical and Electronics Engineering, On Going
"Capacidade Lógica", which is a trademark of "Hirana, Sistemas Multimédia, Unip. Lda" 2012 — 2012
Technical Certificate, Micro MBA Business Management, 20/20
Odete Fachada Consultores, Lda. 2011 — 2011
Technical Certificate
Escola Secundária D. Dinis 2001 — 2002
High School, Social Sciences, 14/20
Experience
IBM August 2013 - Present
Manpower Ireland February 2013 - August 2013
ManpowerGroup September 2010 - February 2013
PT Contact January 2009 - August 2010
PT Contact November 2006 - December 2008
Skills
System Administration, Logical Thinker, Communication, Strategic Planning, Business Process..., CRM, Coaching, Finance, Data Analysis, Team Leadership, Team Management, Business Process, SAP, Programming Languages, Negotiation, Customer Experience, Microsoft Office, Microsoft SQL Server, Business Analysis, Project Management, Business Strategy, Customer Service, Adaptable to Changes, Banking, Works well with a team, Creativity, Process Improvement, Microsoft Excel, Employee Relations, Lotus Notes, Telecommunications, PowerPoint, Graphics Software, Contact Centers, English, Conflict Resolution, Troubleshooting, SQL, Call Centers, Learn New Software..., Management, Time Management, Customer Satisfaction, Team Building, Sales, Team Spirit, Teamwork, Windows, Account Management, Siebel