Ireland
Outsource Partnerships Manager at UPC Ireland
Telecommunications
Education
Pembrokeshire College, Haverfordwest, Wales 1987 — 1992
BTEC National Certificate, Business & Finance
Experience
UPC Ireland September 2014 - Present
IBEX Global January 2014 - September 2014
HCL BPO NI Ltd - UK 2008 - April 2013
HCL BPO Services (NI) Ltd October 2007 - September 2008
HCL BPO Services (NI) Ltd July 2005 - September 2007
HCL BPO Services (NI) Ltd April 2005 - June 2005
RIAS April 2003 - February 2005
7C/Vertex October 2000 - February 2003
7C June 2000 - September 2000
7C April 2000 - May 2000
Skills
CRM, Leadership, Contact Centers, Program Management, Pre-sales, Operations Management, Outsourcing, MIS, Management, Performance Management, Process Excellence, BPO, Business Development, Inbound Marketing, Vendor Management, Project Delivery, Operational Excellence, Team Leadership, Six Sigma, Process Management, Customer Retention, Employee Engagement, Business Process, Team Management, Project Management, Offshoring, Workforce Management, Process Improvement, Call Center Development, Telemarketing, Sla, Customer Satisfaction, New Business Development, Strategy, Account Management, Stakeholder Management, Change Management, Transition Management, Business Strategy, Service Delivery, Call Centers, Call Center, Business Intelligence, Business Transformation, Telecommunications, Business Process..., Customer Experience, Resource Management, Business Process..., Business Analysis