Madrid Area, Spain
Director, Customer Services & Operations | Executive MBA
Leisure, Travel & Tourism
Education
IE Business School 2012 — 2014
Executive MBA, with specialization in "Marketing & Sales", Promedio general: A-
Pontificia Universidad Católica Argentina 'Santa María de los Buenos Aires' 1996 — 2002
Licenciado en Administración de Empresas
Colegio De La Salle 1991 — 1995
Bachiller con Orientación en Ciencias Económicas, Promedio general: 8,1
LHH
Experience
Carlson Wagonlit Travel January 2015 - Present
Carlson Wagonlit Travel October 2014 - December 2014
Hewlett-Packard December 2012 - November 2013
Hewlett-Packard July 2009 - December 2012
Hewlett-Packard 2006 - 2009
Hewlett-Packard 2003 - 2006
IBM 2000 - 2002
Skills
Gestión de proyectos, Lean Six Sigma, Operations Management, Ventas internacionales, Satisfacción del cliente, Training Delivery, Collaborative Problem..., Coaching, Sales Process, Role Profiling, Direct Sales, B2B, Operaciones de venta, Management, Tender Offers, Remote team management, Self-starter, Offshoring, Nearshoring, Service Management, Goal Oriented, e-Commerce, Negotiation, Change Management, Cambio organizacional, Administración de la..., International Sales, Customer Oriented, Continuous Improvement, Venta directa, Executive Coaching, Negociación, B2C, Customer Satisfaction, Customer Service, Consultative Selling, Mejora de procesos de..., Supplier Negotiation, Dirección y desarrollo..., Vendor Management, Self-motivated Team..., Comercio electrónico, Customer Care, Operational Excellence, Sales Operations, Administración y..., Multicultural..., Process Management, Project Management, Business Process...