Luxembourg, Belgium
Senior IT Service Desk Manager at RBC Investor Services
Financial Services
Education
Institut Supérieur Saint Martin Liège 1988 — 1992
Experience
RBC Investor Services February 2012 - Present
RBC Investor Services October 2006 - January 2012
dexia bil October 2002 - September 2006
Dexia BIL July 1999 - September 2002
Skills
Management, Financial Services, people management, Analysis, Multi-site Team..., ITIL Certified, Testing, IT Management, Change Management, Incident Management, ITIL, Business Analysis, Global Custody, Process Improvement, Team Management, incident management, Mutual Funds, SQL, Back Office, Portfolio Management, Information Technology, itil