Gent Zwijnaarde, Vlaanderen, Belgium
Trainer and Coach Commercial bij Thomas Cook
Hospitality
Education
Insight Discovery Benelux 2014 — 2015
Accreditation, Coaching & Personal Development
Cefora 2012 — 2014
Certificat Train the Trainer, Gestion d'equipe - foramtion -developpement personnel
Progress in Mind
Coaching Training
Cefora
Certificat, Leadership Organizational
Cefora
Certificat, Psychologie du Client
Cefora
Certificat, Intelligence Emtionnelle
IFFAC Belgium
Licence Cabin Crew Member, Aviation Commerciale
La Californie - La Fleche 1985 — 1987
CAP, Hotellerie
Experience
Thomas Cook February 2013 - Present
Thomas Cook October 2004 - January 2013
Thomas Cook April 2002 - September 2004
Sabena October 1999 - October 2001
City Bird Airlines June 1997 - September 1999
Constellation Airlines June 1995 - June 1997
Challengair Airlines June 1994 - May 1995
Pizza Hut April 1990 - May 1994
InterContinental Hotels Group March 1989 - March 1990
Hilton Worldwide February 1988 - February 1989
Skills
Listening to customers, Tourism, Commercial Aviation, Organizational..., psychology customer, Customer Support, Emotional Intelligence, Train the Trainer, Communication Skills, Salesforce.com, PowerPoint, Solution Selling, Team Leadership, Customer Service, Problem Solving, Commercial Sales, Organizational..., Microsoft Word, Mac, Strategic Communications