Brussels Area, Belgium
Information Technology and Services
Experience
Stefanini IT Solutions December 2010 - Present
TechTeam Global June 2007 - December 2010
TechTeam January 2003 - December 2007
Savvis 1998 - 2003
SITEL 1994 - 1998
Skills
Managed Services, IT Service Management, Operations Management, Customer Experience, Lean Sigma, Business Analysis, Six Sigma, Enterprise Software, Customer Relations, CRM, Team Leadership, Service Management, BPO, SaaS, Salesforce.com, Cloud Computing, People Management, Program Management, Operation, Project Management, Call Center, Integration, Pre-sales, Team Management, Vendor Management, Business Intelligence, New Business Development, Sla, IT Outsourcing, Offshore, Business Development, Management, International Sales, Service Desk, Outsourcing, ITIL, Optimization, Negotiation, Telecommunications, SLA, Account Management, Customer Service, Call Centers, Solution Selling, Service Delivery, P&L Management