Brussels Area, Belgium
Process Manager, Consumer Care (Europe and Russia) at TP Vision
Consumer Services
Education
Mediterranean Agronomic Institute of Chania 2007 — 2008
Postgraduated Diploma, Food Quality Management
State Engineering University of Armenia 2002 — 2007
Master's degree, Standardization, Certification (Accreditation) and Quality Control, Diploma with honour
Experience
TP Vision March 2015 - Present
Baxter International Inc. July 2014 - March 2015
Orange Armenia April 2012 - April 2013
European Commission October 2011 - March 2012
Orange Armenia (France Telecom) September 2009 - October 2011
Yerevan Telecommunication Research Institute June 2007 - October 2007
Skills
Software Documentation, Quality Auditing, Standards Development, Measurement Systems, Risk Analysis, Standards Compliance, Product Certification, Customer Experience, Manual Testing, Employee Training, Operational Risk..., Customer Satisfaction, Testing, International Standards, Customer Service, Telecommunications, Quality Assurance, Project Planning, ISO standards, Team Leadership, Coordination, Auditing, Risk Assessment, Quality Management, Customer Relations, Quality, Test Automation, Quality Measurement, Standardization, Surveys, Internal Audit, Training, Accreditation