Brussels Area, Belgium
Client Director (Sales) at IPG contact solutions
Outsourcing/Offshoring
Education
H.I.G.R.O. 1996 — 1999
Photography
Experience
IPG Group February 2012 - Present
IPG Group July 2009 - January 2012
Call IT November 2007 - October 2008
Call IT November 2003 - October 2007
Transcom January 2001 - November 2003
ADPO January 1995 - December 2000
Skills
Sales, Contact Centers, Business Analysis, Strategy, P&L Management, Start-ups, Customer Satisfaction, Management, Telecommunications, Analysis, Performance Management, B2B, Human Resources, New Business Development, Avaya, Sales Management, Business Process..., Team Building, CRM, Workforce Management, Leadership, Customer Experience, Change Management, Operations Management, Customer Oriented, Service Delivery, Employee Engagement, Call Centers, Customer Service, Training, Direct Sales, Project Planning, Outsourcing, Business Strategy, Sla, Turn Around Management, Process Management, Process Improvement, Account Management, Inbound Marketing, IVR, Recruiting, Key Account Management, Coaching, Team Leadership, Business Development, Telemarketing, Team Management, Management Consulting, Strategic Planning