Antwerp Area, Belgium
Customer Service Manager at KONE
Facilities Services
Education
Haniel Akademie 2008 — 2009
General Management Program
Experience
KONE November 2014 - Present
CWS-boco BeLux NV January 2012 - October 2014
CWS-boco Belux January 2006 - December 2011
CWS NV January 2002 - December 2005
CWS NV July 2000 - December 2001
CWS NV April 1996 - June 2000
Skills
WinZip, Flexible approach to..., Call Center Architecture, Direct Sales, Customer Issue..., Analytic Problem Solving, Customer Satisfaction, Access, Outlook, Process Improvement..., Visio, Customer-focused, Goal Orientation, Customer Service..., Written & Verbal..., Lotus Notes, Sales Operations, Team-orientated, Microsoft Office, Customer Oriented, Client Orientation, Process Improvement..., Microsoft Word, Microsoft Excel, SAP, SFDC, Time-efficient, Customer Management, Teamwork, Change Management, Action Oriented, Dutch, Driven By Results, Salesforce.com, Customer Service, Customer Retention, Negotiation, Contract Negotiation, Process Improvement, Sales Process, Sales Management, PowerPoint, Multi-tasked, Team Leadership, Coaching, Management, Account Management