Antwerp Area, Belgium
Client Relations Manager at Callexcell NV
Consumer Services
Education
Heilig Hart Instituut Heverlee
KHL Rega
Experience
Callexcell NV March 2014 - Present
Callexcell NV July 2012 - March 2014
Callexcell April 2009 - July 2012
Tobasco February 2009 - April 2009
IP Globalnet November 2000 - December 2008
Skills
B2B, Account Management, Business Strategy, Contact Centers, Service Delivery, Telemarketing, New Business Development, Team Leadership, Management, Call Center Development, Workforce Management, Process Management, Training, Customer Retention, Customer Experience, Operations Management, Performance Management, Recruiting, Sla, IVR, Change Management, ACD, Process Improvement, Coaching, HR Consulting, Call Centers, Call Center, Contact Center..., Avaya, Outsourcing, Customer Service, Customer Satisfaction, CTI, Telecommunications, Telephony, CRM, Key Account Management, Inbound Marketing, Team Management, Business Process...