Maaseik, Vlaanderen, Belgium
Contact Center Consultant and Solution Architect at Symmetrics
Telecommunications
Experience
Symmetrics February 2015 - Present
CoCeCo February 2015 - Present
Iktic VZW January 2014 - Present
InteractCRM January 2010 - January 2015
@Voicetec September 2007 - December 2009
Ziggo November 2007 - June 2009
@Voice September 2007 - August 2008
LeasePlan April 2007 - November 2007
LVS Consulting September 2005 - August 2007
C-Consult Advice (former Medical Business Channel - MBC) December 2001 - September 2005
Skills
Call Recording, Pre-sales, Avaya, Voice Communications, IP, Cognos, Multi-channel Marketing, Business Intelligence, Unified Messaging, Solution Selling, CTI, Avaya PBX, Avaya Communication..., Programming, Unified Communications, Contact Centre, Call Centers, Project Management, Contact Centers, Outbound, Telecommunications, Telephony, SIP, Avaya Interaction Center, Management, PBX, Planning, Outsourcing, Recording, Business Process, Mobile Devices, Web Intelligence, Call Logging, CRM, Routing, Integration, IVR, Call Center, VoIP, Project Planning, Contact Center Design, Professional Services, Avaya Technologies, voice portal, Integrations, ACD, Workforce Management, AIC, Managed Services, Call Routing