Brussels Area, Belgium
Lenimentus, owner. Service Improvement Management
Information Technology and Services
Experience
Lenimentus January 2013 - Present
RTBF August 2009 - December 2012
People & Technology Solutions June 2007 - July 2009
UCB January 1993 - June 2007
Procter & GamblePeriod January 1981 - January 1986
Skills
Change Management, Help Desk Support, IT Operations, Strategy, Information Technology, Incident Management, ITIL v3 Foundations..., Project Management, ISO 20000, Service Desk, IT Service Management, Program Management, Process Improvement, Business Continuity, ITIL Service Strategy, CMDB, Governance, IT Strategy, Infrastructure, IT Outsourcing, Release Management, Global IT Operations, ITIL Certified, System Deployment, Configuration Management, Service Delivery, Project Delivery, Problem Management, PMP, Resource Management, Disaster Recovery, Data Center, Sla, PMO, IT Management, Business Process, Solution Architecture, Transition Management, ITIL, BMC Remedy, Outsourcing, Service Management, Project Portfolio..., Requirements Analysis, Enterprise Architecture, PRINCE2, COBIT, Management, IT Transformation, Integration