Charleroi Area, Belgium
Service Desk Team Manager at Euroclear
Information Technology and Services
Education
Arts et Métiers 1995 — 1997
Graduate - Biotechnology
CEDAR 1986 — 1989
Baccalaureate, Graduate in Informatics
Experience
Euroclear February 2014 - Present
ARINC September 2012 - November 2013
Account Bekaert April 2010 - June 2011
Account Eurocontrol July 2010 - October 2010
Account Lhoist April 2010 - July 2010
EDS/HP: Account Bristol-Myers Squibb Belgium & International April 2008 - April 2010
Bristol-Myers Squibb Belgium December 2004 - March 2008
Bristol-Myers Squibb International January 2003 - December 2004
Bristol-Myers Squibb Belgium October 2001 - December 2002
DHL Aviation October 1998 - September 2001
Skills
problem Management, ITIL, IT Strategy, Management, SAP, CRM, Problem Management, Incident Management, Project Planning, Project Management, Security, Team Management, English, Consultancy, Consulting, Outsourcing, Service Management, Dutch, Sla, HP, French, SOX, Consultants, Wintel, People Management, Team Leadership, Disaster Recovery, IT Outsourcing, Six Sigma, Human Resources, Contract Negotiation, IT Management, Hardware Support, Service Delivery, SLA, Networking, ERP, IT Service Management, IT Operations, Virtualization