Newcastle upon Tyne, United Kingdom
NetApp Storage Technical Support Engineer at Convergys
Information Technology and Services
Education
Cefi Informatica 2014 — 2014
CompTIA Security+ Certification, Master Security Manager
Iact - International Academy of Computer Training (Dublin) 2014 — 2014
Java Primer & Linux Red Hat Diploma, Java Primer & Linux Red Hat Diploma Course
Università di Bologna / University of Bologna 2010 — 2012
Master's degree, Applied Criminology to Investigation and Security
Università degli Studi di Roma 'La Sapienza' 2006 — 2009
Bachelor's degree, Political Science and International Relationship
Istituto Tecnico Commerciale 2001 — 2006
Business Studies, Business High School Diploma in foreign languages
Experience
Convergys July 2015 - Present
Voxpro June 2014 - July 2015
Posizioniamoci September 2013 - April 2014
Skills
SAS, Help Desk Support, Mobile Synchronization..., Java, SAN, Android, Technical Support, Cloud computing, Cisco IOS, Virtualizzazione, Server Windows, CompTIA Security +, Customer Service, NFS, Aggregates, HTML, SATA, Protezione dei sistemi..., VMware Workstation, GIMP, SFP, APIs, Active Directory, Sicurezza, Antispam, Assistenza clienti, SMTP, BlackBerry, CompTIA Security+, NAS, NetApp, Google Apps, TCP/IP, Email routing,..., iOS, Data ONTAP, Volume Management, Red Hat Linux, Supporto clienti, Data migration, Network Administration, Cloud Computing, Cisco Routers, Windows Mobile, iSCSI, Photoshop, FCPA, Assistenza tecnica