Paris Area, France
Senior Regional Director of Customer Service, Europe
Consumer Services
Experience
Blizzard Entertainment April 2010 - Present
eBay July 2008 - August 2009
eBay November 2004 - June 2008
AOL 1999 - 2004
Access Worldwide November 1998 - October 1999
Time Warner Inc. October 1981 - December 1998
Skills
Analytics, Recruiting, P&L Management, Customer Satisfaction, Risk Management, Project Management, Strategic Partnerships, Employee Engagement, Budgets, Management, Product Management, Outsourcing, Customer Experience, Workforce Management, Team Leadership, Cross-functional Team..., Time Management, Training, Team Management, Human Resources, E-commerce, Advertising, SDLC, Start-ups, Team Building, Forecasting, Teamwork, Call Centers, Vendor Management, CRM, Customer Service, Customer Service..., Policy, Operational Excellence, Process Improvement, Customer Retention, Strategy, Call Center, Operations Management, Change Management, Leadership, Program Management, Sales