Voisins-le-Bretonneux, Île-de-France, France
Customer Service Manager
Leisure, Travel & Tourism
Education
Lycee Les Tourelles 1997 — 1999
BTS Assistant de gestion, Gestion PME PMI
Orsys
Service Level Management, Sla, niveaux de service, contrat d'infogerance
Cegos
Management, Management
Experience
Europcar June 2015 - Present
Europcar International January 2011 - May 2015
Europcar International April 2008 - January 2011
Europcar February 2006 - April 2008
Europcar September 1999 - January 2006
Skills
Sens de l’anticipation,..., Change Management, Force de proposition..., Autonomie, Fiabilité, Operations Management, Gestion des incidents, Service Desk, Team Leadership, ITIL v3 Foundations..., ITIL, Capacité d’adaptation,..., Capacité à gérer une..., Team Management, Capacité à comprendre..., Gout du challenge,..., Incident Management, Outsourcing, Sens de l'analyse,..., IT Management, Management services IT, Aptitudes d’encadrement..., Leadership d'équipe, Sens du service à..., •Compétences en..., Centre de services, Satisfaction du client, Management, Service client, Service-level agreement, IT Service Management, Gestion d'équipe