Paul McFarling (CMgr FCMI)
Durham, United Kingdom
Management Consulting
Education
Hatfield College, Durham University 2010 — 2013
Executive MA, Enterprise Management, Pass
Chartered Management Institute 2010 — 2012
CMI Level 7 Diploma, Strategic Management and Leadership, Pass
Anglia Ruskin University 2000 — 2002
Certificate contact centre management, Contact Centres and telephony
The Open University
Effective Management, Pass
The Open University
Accounting for Managers, Pass
Experience
Pinetree January 2012 - Present
The Property Maintenance Company January 2011 - Present
Emax Group Ltd October 2002 - October 2011
eLoyalty January 1996 - September 2002
Skills
Call Center, Process Improvement, BPO, Entrepreneurship, Coaching, Business Transformation, Call Centers, Business Planning, Operations Management, Service Delivery, CRM, Telecommunications, Stakeholder Management, Consulting, Business Process..., Business Strategy, Performance Improvement, Program Management, Sales, Professional Services, Workforce Management, Management Consulting, Performance Management, Account Management, Strategy, Executive Management, Business Development, Start-ups, Outsourcing, Lead Generation, Knowledge Management..., Project Delivery, Project Management, Training, Strategic Enterprise..., Leadership, Networking, Team Management, New Business Development, Telemarketing, Customer Retention, Customer Experience, Business Analysis, Management, Strategic Leadership, Strategic Planning, Team Leadership, Change Management, Contact Centers, Culture Change