Sedgley, West Midlands, United Kingdom
Customer Service Manager West Coast North (Birmingham/Coventry) at London Midland
Transportation/Trucking/Railroad
Education
The Open University 2011 — 2012
MBA, Professional Diploma in Management, Pass
Birmingham Metropolitan College 2009 — 2012
The Open University 2009 — 2009
Professional Certificate in Management
North Warwickshire & Hinckley College 1998 — 2000
Health and Social Care GNVQ, Merit
William Bradford Community College 1997 — 1999
GCSE's; 3 B's including, English and Science
Experience
London Midland July 2014 - Present
London Midland March 2014 - July 2014
London Midland July 2009 - July 2014
National Rail Enquiries June 2006 - July 2009
Midland Mainline (now East Midlands Trains) May 2005 - June 2006
Midland Mainline (now East Midlands Trains) March 2003 - May 2005
Manpower UK December 2002 - March 2003
Leicestershire Police May 2002 - December 2002
Transco (now National Grid) September 2000 - May 2002
Litten Tree March 2000 - January 2001
Skills
Emergency Management, Team Leadership, Microsoft Office, Public Transport, V1 Verifier, Customer Satisfaction..., Management, Safety Management..., Standards Development, Customer Service, Transportation, Attendance Management, Rail Operations, Personal Development, Employee Engagement, Contact Centre, Incident Investigation, Compliance Management, Information Management, Workplace Safety, Coaching, Accident Investigation, Cash Handling, Change Management, Twitter, Leadership, Contact Centers, Service Quality, Investigations, Internal Communications, Internal Audit, Railway, Safety Critical, Emergency Planning, Fire Safety, Risk Assessment, Project Planning, A1 Assessor, Internal Controls, Performance Management, Rail, Competency Management, Procedure Development, Contingency Planning, Site Inspections, Mystery Shopping, Stakeholder Management, Customer Relations, Operations Management