Royal Leamington Spa, Warwickshire, United Kingdom
Financial Services Professional
Financial Services
Education
The Open University 2008 — 2013
BA (Hons) Business Studies
Cranfield University - Cranfield School of Management 2003 — 2004
Key Account Management Certificate, Business, Pass
The Open University 2000 — 2002
Professional Diploma in Management, Business and Project Management, Pass
Sheffield Hallam University 1994 — 1996
HNC Business and Finance, Business/Commerce, General, Pass
Chartered Insurance Institute 1993 — 1996
Financial Planning Certificate, Financial Planning and Services, Pass
Experience
Specsavers January 2012 - Present
Aviva plc 1999 - 2007
CGU PLC 1996 - 1999
GA Life PLC 1995 - 1996
G A Life 1988 - 1994
Skills
Management, Team Leadership, Employee Training, Key Account Management, Customer Retention, Performance Management, People Development, Project Management, Account Management, Business Strategy, Customer Service, Business Planning, CRM, Management Consulting, Stakeholder Management, Leadership Development, Retail, Sales Management, Direct Sales, B2B, E-commerce, Business Transformation, Team Management, Project Delivery, Customer Oriented, New Business Development, Training Delivery, Sales Operations, Change Management, Business Development, Coaching, Communication, Training, Recruiting, Customer Experience, Strategy, Customer Satisfaction, Sales Process, Leadership, Negotiation, Direct Marketing, Marketing Strategy, Building Relationships, Outsourcing, Sales, Strategic Planning, Time Management, Project Planning, Team Building