Gomersal, West Yorkshire, United Kingdom
Senior Operations Manager at TD Direct Investing
Financial Services
Education
Student CIPD 2015 — 2016
Human Resources Generalist
The Open University 2007 — 2011
Bachelor of Science (BSc), Business Studies
SHL 2005 — 2006
Level A British Psychological Society, Psychometric Testing, Pass
The Open University 2000 — 2002
Certificate of Social Science, Social Studies, Pass
Bradford College 1996 — 1998
HNC Business and Finance, Business and Finance, Pass
Chartered Institute of Securities and Investments
Securities and Investments
Priesthorpe High School
A Levels
Experience
TD Direct Investing (Europe) June 2014 - Present
TD Direct Investing (Europe) August 2013 - June 2014
TD Direct Investing (Europe) June 2013 - July 2013
Orbital Coaching Limited September 2012 - June 2013
Barclays UK Retail and Business Bank October 2012 - May 2013
First Direct March 2010 - September 2012
firstdirect December 2007 - March 2010
firstdirect March 2005 - December 2007
firstdirect April 2003 - February 2005
firstdirect January 2001 - April 2003
Skills
Mentoring Of Staff, Exceptional People..., Leadership Development, Disciplinary Hearings, Call Centers, Project Management, Customer Experience, Leading Change, Real Time Monitoring, Performance Management, Human Resources, Stakeholder Management, Calibration, Recruitment Advertising, Training Delivery, Customer Service, Redeployment, Communication Skills, Coaching, Competency Based..., Resource Management, Credit Approvals, Six Sigma, Operating Budgets, Consulting, Staff Development, Presentations, People Skills, Sickness Absence..., MI Analysis, Recruitment Training, Sales Management, Onboarding, Personnel Selection, Training, Psychometrics, Analysis, Third Parties, Capacity Planning, Global Operations, Team Leadership, Customer Satisfaction, Change Management, Team Restructuring, Complaint Management, Credit, Operations Management, Customer Relations, Recruiting, Management