Runcorn, Cheshire, United Kingdom
Problem Manager at Vodafone UK
Telecommunications
Education
The Open University 2004 — 2005
Cert Man Open, Business management and principles
Widnes 6th Form College 1995 — 1996
GCSE Law, GCSE Law
Helsby High School 1982 — 1989
GCSE
Experience
Vodafone UK July 2015 - Present
Vodafone UK January 2015 - June 2015
Vodafone July 2014 - January 2015
Vodafone Global Enterprise March 2014 - July 2014
Vodafone Global Enterprise November 2012 - February 2014
Vodafone Global Enterprise April 2012 - November 2012
Vodafone October 2011 - March 2012
Vodafone March 2006 - September 2011
Vodafone February 2003 - March 2006
Vodafone February 2002 - February 2003
Skills
Training, Business Transformation, People Management, Team Management, Sla, Mobile Communications, Stakeholder Management, Contact Centre, Customer Oriented, Service Management, Unified Communications, Service Delivery, Team Leadership, Project Management, IT Service Management, Mentoring, Mobile Devices, Coaching, Operations Management, Call Centers, Service Desk, Customer Satisfaction, Management, Leadership, Customer Service, Virtual Teams, KPI, Key Performance..., Vendor Management, Performance Management, Managed Services, Telephony, Business Process..., Incident Management, Call Center, Telecommunications, Problem Management, Workforce Management, Process Improvement, Customer Focus, Outsourcing, Resource Management, Contact Centers, Service Improvement, ITIL, SLA, Customer Relations, PRINCE2, Customer Experience, Six Sigma