Chester, United Kingdom
Team Manager at Capita
Financial Services
Education
The Open University 2006 — 2013
Bachelor's Degree, Business/Managerial Economics
The Open University 2006 — 2012
Diploma of Higher Education, Business, Management, Marketing, and Related Support Services
The Open University 2006 — 2007
Certificate in Business Studies, Business, Management, Marketing, and Related Support Services
Experience
Capita Remediation Services March 2012 - Present
The Claims Guys January 2012 - March 2012
Semi Retired August 2011 - December 2011
LBM January 2011 - July 2011
Retired August 2010 - December 2010
RMS LTD February 2010 - July 2010
Semi Retired April 2009 - February 2010
BT January 1994 - March 2009
Skills
Performance Management, Customer Experience, Leadership, Project Management, Management, Sales Process, Employee Engagement, Employee Training, Call Center, Talent Management, Call Centers, Customer Retention, Leadership Development, Coaching, Team Building, Service Delivery, Sales Operations, Sales, Operations Management, Outsourcing, Contact Centers, Interviews, Lead Generation, Team Leadership, Direct Sales, Customer Service, Team Management, Account Management, BPO, Human Resources, Business Strategy, Telecommunications, Project Planning, Sourcing, CRM, New Business Development, Stakeholder Management, Project Delivery, Employee Relations, Sales Management, Business Analysis, Business Planning, Time Management, Training, B2B, Training Delivery, Retail, Customer Satisfaction, Change Management, Telemarketing