Colchester, United Kingdom
IT Service Desk Manager at Colchester Institute
Information Technology and Services
Education
The Open University 2013 — 2016
Master of Science (MSc), Advanced Networking
Colchester Institute
City & Guilds Level IV, Internal Quality Assurance
Anglia Ruskin University 2012 — 2012
Cisco Certified Network Associate, (CCNA) Instructor
Anglia Ruskin University 2012 — 2012
CITE Instructor, Cisco IT Essentials Instructor, 100
Colchester Institute 2012 — 2012
BTEC Level IV, Preparing to Teach in the Lifelong Learning Sector (PTTLS)
Saint Francis Xavier 2004 — 2004
Microsoft Certified Professional, Implementing a Windows Network Infrastructure
Saint Francis Xavier 2004 — 2004
Microsoft Certified Professional, Implementing & Administering MS Windows Directory Services
Self Study 2001 — 2001
CCNA, Cisco Certified Network Associate
Self Study 1999 — 2000
Microsoft, MCSE- NT4
Self Study 1999 — 1999
Microsoft Certified Professional - Network and System Administration, Network and System Administration
Experience
Colchester Institute January 2015 - Present
Colchester Institute February 2012 - Present
DB Training (UK) Ltd June 2011 - February 2012
University for the Creative Arts January 2011 - April 2011
Student IT January 2010 - August 2010
University of Oxford 2007 - 2009
Minsitry of Education January 2006 - May 2007
Courtauld Institute of Art / London University January 2002 - December 2005
University of Westminster September 2000 - October 2001
Skills
Computer Hardware, Disaster Recovery, CCNA, Laptops, IT Solutions, Servers, Virtualization, IT Strategy, ITIL, Lecturing, VMware, Antivirus, Microsoft Technologies, Citrix, Hardware, ICT, Microsoft Infrastructure, IT Service Management, Computer Maintenance, Cisco Technologies, Troubleshooting, Team Leadership, Domain Renaming, MCSE NT4, Group Policy, MCP, Teaching, VMware ESX, IT Operations, DHCP, Apprenticeships, HTML, Technical Support, DNS, Windows, Network Architecture, Security Management, Operating Systems, Microsoft Exchange, Networking, Microsoft Certified..., Project Management, Active Directory, XP, Windows 7, Firewalls, Network Security, Change Management, Asset Managment, Network Administration