Bury, Greater Manchester, United Kingdom
Director of Operations and Business Development at Pearson Fraser Property Consultants
Telecommunications
Education
The University of Manchester 1997 — 1999
Leadership & Management
Eccles College 1985 — 1987
Experience
Pearson Fraser Ltd January 2014 - Present
Telefónica UK October 2011 - December 2013
Sky September 2010 - November 2011
Manchester City Council March 2010 - June 2010
Bupa January 2006 - December 2009
Bupa November 1998 - 2006
Bupa January 1995 - 1998
Skills
Strategic Planning, Leadership Development, Vendor Management, People Development, Team Building, Change Management, Team Management, Coaching, Organizational..., Workforce Management, Key Performance..., Business Process, Call Centers, Governance, Business Analysis, Recruiting, Project Planning, Call Center, Project Management, Stakeholder Management, Employee Engagement, CRM, Operations Management, Training Delivery, Business Planning, Program Management, Management, New Business Development, Risk Management, Business Strategy, Culture Change, Outsourcing, Project Delivery, Business Process..., Strategy, Account Management, Contact Centers, Leadership, Training, Performance Management, Business Development, Customer Retention, Cross-functional Team..., Team Leadership, Service Delivery, Business Transformation, Customer Experience, Performance Improvement, Process Improvement, Customer Service