Reading, United Kingdom
Delivering Digital Innovation, to the World's Leading Organizations, that realise their business strategy and goals.
Information Technology and Services
Education
The University of Manchester 1993 — 1996
BSc in Management Science, Economics, Psychology, Mathematics, Marketing, Sociology
Bancrofts School 1986 — 1993
A Levels, Mathematics, Business Stidies and Geography
Experience
Pegasystems February 2015 - Present
Vodafone Global Enterprise September 2012 - February 2015
Vodafone August 2007 - September 2012
Nestore / Intercea January 2001 - May 2007
Whitbread August 2000 - January 2001
4Front Technologies January 1997 - August 2000
Skills
Data Center, IT Management, Service Desk, Change Management, Strategy, Managed Services, ISO 27001, CRM, IT Strategy, Integration, VMware, Incident Management, PRINCE2, Managed Hosting, Stakeholder Management, Troubleshooting, Major Incident..., ITIL Certified, Sla, IT Outsourcing, Business Analysis, IT Operations, Problem Management, Cloud Computing, Vendor Management, Project Delivery, Team Management, Infrastructure, Outsourcing, Process Improvement, Security, Telecommunications, Leadership, People Skills, SLA, Operations Management, System Deployment, ITIL, Service Management, Management, Service Delivery, WAN, Business Process, IT Service Management, Microsoft Technologies, Disaster Recovery, Service delivery, Networking, Team Leadership