Wolverhampton, United Kingdom
Director at Gold Edge Solutions Limited
Financial Services
Education
The University of Manchester 1994 — 2000
Bachelor of Science (BSc), Financial Services, First Class Honours
Experience
Gold Edge Solutions Limited July 2014 - Present
Lloyds Banking Group January 2012 - July 2014
Lloyds Banking Group April 2009 - December 2011
Lloyds Banking Group June 2008 - March 2009
Lloyds Banking Group July 2004 - May 2008
Lloyds Banking Group October 2002 - July 2004
Lloyds Banking Group January 2001 - September 2002
Lloyds Banking Group 1988 - 2000
Skills
Performance Improvement, Behavioural Change, Stakeholder Engagement, Mentoring, Microsoft Word, Relationship Management, Development & delivery..., Business Planning, Conference Coordination, Retail Banking, Organizational Structure, Multi-channel Marketing, Coaching, Operational Excellence, Customer Advocacy, Customer Acquisition, Microsoft Excel, Restructuring, Senior Stakeholder..., Customer Service, Customer Insight, Microsoft Office, Quality Management, Customer Experience, Staff Development, Media Relations, Financial Services, Team Leadership, Process Improvement, Delivering Results, Complaints, Management, Business Development, behavioural change, Innovation, Change Management, Sales Management, Commercial Banking, Brand Management, Colleague Development, New Business Development, Pilot Projects, Multi-channel Retail, Branch Banking, Program Management, Retention Strategies, PowerPoint, Project Management, Targets