Ireland
Site Support Engineer at Apple
Information Technology and Services
Education
University College London, U. of London 2002 — 2005
Master of Philosophy (MPhil), Electrical and Electronics Engineering
The University of Manchester 1995 — 1998
Bachelor of Science (BS), Computer Science
Experience
Apple October 2014 - Present
Cambridge University Press August 2014 - October 2014
Cambridge University Press November 2013 - August 2014
Apple March 2008 - November 2013
BT October 2009 - October 2010
BT February 2006 - September 2009
MIT Media Lab September 2002 - January 2005
BT February 2001 - August 2002
BT October 1999 - January 2001
BT October 1998 - September 1999
Skills
Mobile Applications, Security, Software Prototyping, Quality Assurance, Product Development, User Acceptance Testing, System Architecture, SAP, Wireless Networking, Publishing, Operations Management, Stakeholder Management, Open Innovation, Peer Reviews, Solutions Design, Cellular Communications, Programming, Ebooks, Technical Marketing, Regulatory Affairs, Patents, Business Process Design, Applied Research, Customer Service, Agile Methodologies, Ubiquitous Computing, Computer Science, 802.1x, Relationship Management, Publications, User Experience Design, Systems Thinking, Mobile Devices, Bluetooth, Unix, Fixed Mobile Convergence, Project Management, Troubleshooting, Authentication, WiFi, Critical Thinking, Telecommunications, Consulting, Sales, Computer Hardware, Standards Compliance, Process Improvement, IT Strategy, Thought Leadership, Research