Widnes, Cheshire, United Kingdom
Digital Performance Lead at Cooperative Bank
Financial Services
Education
Durham University 2002 — 2003
PGDip, Business Administration
Leeds Beckett University 1997 — 2000
BA (Hons), Business Management
Experience
The Co-operative Banking Group December 2013 - Present
Phones4u June 2010 - November 2013
Moneysupermarket.com June 2009 - June 2010
Moneysupermarket.com January 2008 - June 2009
Bupa March 2007 - December 2007
Northgate Information Solutions April 2005 - March 2007
Vertex Data Science October 2000 - April 2005
Skills
CRM, Requirements Gathering, Business Analysis, Team Management, Product Management, Project Management, Business Case, Business Strategy, Website Conversion, ecommerce, A/B testing, Consultants, Business Process..., Customer Experience, Consultancy, website optimisation, Process Mapping, Agile Methodologies, Omniture, Mobile, Web Design, SEO, Analytics, Management, Leadership, Team Leadership, SaaS, Multivariate Testing, Product Development, E-business, Usability Testing, Business Process Design, Business Process, Change Management, Online Product..., Conversion Optimization, Requirements Analysis, Online User Experience, Online Lead Generation, Digital Marketing, Strategy, Business Transformation, User Experience, Digital Strategy, Customer Engagement, Mobile Devices, Stakeholder Management, Multi-channel Retail, E-commerce, Web Analytics